Privacy Policy

1. About Us

LimeLedger Pty Ltd (ABN 96 696 961 565) is a cloud financial systems consultancy specialising in Sage Intacct implementations for the Australian construction industry. We are headquartered in Australia.

If you have any questions about this policy or how we handle your personal information, please contact us at info@limeledger.com.au.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Name and contact details (email address, phone number, postal address)
• Business information (company name, industry, role/title)
• Financial and operational information provided during a consultation or engagement
• Information submitted through our website contact form or booking system
• Communications you send to us (emails, enquiries, feedback)
• Technical data such as IP address, browser type and website usage data collected via cookies or analytics tools

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries.

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you fill out our contact or booking form, send us an email, or call us
• Through our website via cookies and analytics tools (see Section 8)
• From third-party scheduling platforms (e.g. Calendly) when you book a consultation
• Through referrals from existing clients or business partners
• In the course of providing our services to your organisation

4. Why We Collect and Use Personal Information

We collect and use personal information to:

• Respond to your enquiries and provide the services you request
• Schedule and manage consultations and project engagements
• Communicate with you about our services, updates and relevant resources
• Improve our website, marketing and service delivery
• Comply with legal and regulatory obligations
• Send you marketing communications where you have consented or where permitted by law

We will not use or disclose your personal information for a purpose other than the primary purpose of collection without your consent, unless permitted or required by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors and service providers who assist us in operating our business
• Software and platform providers (e.g. Sage Intacct, Calendly) where necessary to deliver our services
• Professional advisers such as lawyers, accountants and insurers
• Government and regulatory bodies where required by law

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

Where we share your personal information with third-party service providers, we take reasonable steps to ensure they handle it in accordance with the APPs.

6. Overseas Disclosure

Some of the third-party platforms we use (such as Calendly and cloud hosting providers) may store or process data on servers located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle it in a manner consistent with the APPs, where practicable.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include secure data storage, access controls, and use of reputable third-party platforms with appropriate security certifications.

While we take security seriously, no method of transmission over the internet is completely secure. We encourage you to exercise care when transmitting sensitive information online.

8. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your experience and collect usage data. This may include information about pages you visit, links you click and your browser type. You can control cookie settings through your browser preferences.

We may use analytics tools (such as Google Analytics) to understand how visitors use our website. This data is aggregated and does not personally identify you.

9. Marketing Communications

We may send you marketing emails or updates about our services if you have expressed interest or consented to receiving them. You can opt out at any time by following the unsubscribe link in any email or by contacting us directly. We comply with the Spam Act 2003 (Cth) in relation to commercial electronic messages.

10. Access and Correction

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete or out of date.

To make a request, please contact us at info@limeledger.com.au. We will respond within a reasonable timeframe and in accordance with our obligations under the APPs. We may require you to verify your identity before processing a request.

11. Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988, please contact us at info@limeledger.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. We encourage you to review it periodically.

13. Contact Us

For any privacy-related queries, please contact: